Un restaurante denuncia que una mujer puso un pelo en su plato para no pagar la cuenta

The Customer Is Always Right hey?????? Look what we, and other food business owners have to deal with on a regular basis. We work hard every single day to give our customers an amazing experience in our restaurant and then you find people like this who decide to try and blackmail us for a hair in their meal. As you can see, she put her own hair in the plate, stirred it around and insisted the waiter remove it from her as she was so offended. FYI they tried to pretend it was a man and woman, but it was two women and both wrote a review. We could see 101% it was the customers hair and that is the reason why we did not remove this dish from the bill. Because we did not remove the dish from the bill, they told us explicitly that they would post bad reviews on Trip Advisor, which they did. Trip Advisor has a no blackmail policy for reviews and if you inform them in advance, they say they will not post them. Ummm no, we emailed them on the night this happened saying the customers threatened us with these bad reviews and we gave them easily identifiable information. Yep, you guessed it, the reviews are posted on Trip Advisor for all the world to see. Once again Trip Advisor publishes whatever they want for the world to see with no regards to the blood sweat and tears of business owners and our complete inability to control or withdraw fake and blackmailed reviews from these sites. Trip Advisor have been sued successfully in the past over similar incidents. Any other business owners have similar experiences and have had enough? We are in talks with our lawyer in regards to pursuing a case for defamation. Please share as much as possible to show the world what's going on.

Una publicación compartida de Casa Nostra Ristorante (@casanostraristorante) el 1 de Mar de 2017 a la(s) 2:29 PST

El restaurante Casa Nostra, situado en la ciudad australiana de Brisbane, descubrió una mala crítica hacia su restaurante en la web de reseñas Trip Advisor después de que una clienta le amenazara con darle una mala puntuación en la web después de cobrarle por un plato que tenía un pelo.

Sin embargo, el restaurante ha querido justificar su acción y para ello se ha ayudado de una de las cámaras de vigilancia que hay situadas en el local y que grabó cómo sucedió todo.

En el vídeo se puede ver cómo la mujer se quita un pelo de la cabeza y lo pone en su plato, tras lo cual, según indica el restaurante a través de su cuenta en Instagram, pidió al camarero que le retirara el plato por la presencia del pelo en él.

Sin embargo, el camarero le indicó que se trataba de un pelo de la clienta y que no le restarían el coste del total de la cuenta por ese motivo. En ese momento, la mujer amenazó al restaurante con escribir malas críticas en la web Trip Advisor.

Al ver la puntuación, el restaurante ha querido denunciar que estos es lo que ellos y "otros trabajadores de la hostelería tienen que aguantar" y explica que cada día trabajan duro "para darle la mejor experiencia a nuestros clientes y encuentras gente que decide hacernos chantaje".